Business Process Management
- Published in Operations
Why is business process management interesting? You might think that by its very nature - it's boring. The process is about turning living breathing strategic businesses and the people in them into robots isn't it?
That is exactly what it isn't about! Business process management is about reducing and eliminating repetitive and manual work that can be done more efficiently utilizing techonology or new processes. This in turn enables people to be more fulfilled by their work and apply themselves to creative and innovative work instead.
When you ask someone in business why something is done in a particular way, you frequently hear "that's the way it has always been done". When you go further and ask what the reasoning behind the process is - they often don't have any idea. Why?
